Designing for Digital 2019: Full Schedule

10:40am CST

D01: Redesign Web Page Flow to Reduce Decision Fatigue

How well does your web content flow? Is your website organized according to the user journey? UC San Diego Library redesigned the flow of its interlibrary web pages to create a much better user experience. This presentation will review common UX problems in website design using this project as an example. It offers solutions to problems such as user decision fatigue and web content divided by organization line.

Speakers

SuHui (Sue) Ho

UC San Diego Library

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords user journey, website flow, decision fatigue

11:30am CST

D08: Taking a (Cognitive) Load off: Improving User Experience in LibGuides

Lengthy descriptions of research databases can cause extraneous cognitive load for students. Furthermore, publisher descriptions of databases often don’t conform to students’ mental models. To address this, one library combined data from best practices and student vocabulary mined from chat reference transcripts to design a new formula for database descriptions in LibGuides. This session will discuss how the formula was developed and tested through a task-based usability study.

Speakers

Susan Gardner Archambault

Head of Reference/Instruction, LMU

Susan Gardner Archambault is Head of Reference & Instruction in the William H. Hannon Library at Loyola Marymount University in Los Angeles. Her "Selected Works" page is available at https://works.bepress.com/susan_gardner/.

Jennifer Masunaga

Humanities Librarian, California State University, Los Angeles

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords database descriptions, LibGuides, task-based usability

1:30pm CST

D05: Trends in Library Website Design

This presentation discusses design trends in academic library websites. The data presented is based on the study of 37 academic library websites and how they changed since 2012. This study is a follow-up to a study performed in 2015, and will include data from 2018. Elements considered include navigation design, search box design, web-scale discovery usage, content management system use and responsive design.

Speakers

Dave Comeaux

Systems & Discovery Librarian, Louisiana State University

Dave is responsible for the management of the LSU Libraries’ online library services platforms. Dave provides vision, leadership, and creative thinking to manage and improve discovery of and access to analog and digital content. He also leads the creation, development, and implementation... Read More →

Monday March 4, 2019 1:30pm - 2:10pm CST
Zlotnik 6

4. Trends & Emerging Issues & Future of Design

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords Navigation, search interfaces, design trends

2:20pm CST

D10: Exploring Student Research Strategies through Cognitive Mapping

This presentation will describe an exploratory study on student research strategies conducted at an academic library. Participants will leave with a clear understanding of how to use cognitive mapping in their own research and the benefits of grounded theory. The types of results that can arise from this research will also be discussed, including studying habits and patterns, the role of affect in research, and how academic libraries can better meet students’ needs.

Speakers

Lisa Levesque

Ryerson University Library

Monday March 4, 2019 2:20pm - 3:00pm CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords Cognitive Mapping, Research Processes, Grounded Theory, Academic Library, Student Research

3:10pm CST

D11: User Experience Activities in Small Academic Libraries

Although UX testing and design is very popular in academic libraries, the prevalence of these practices in small academic libraries is unknown. The MGH Institute of Health Professions librarians distributed a survey asking small academic libraries about recent and future UX activities and barriers they encountered. During this session, we will explore the results of this survey and generate discussion about the special needs of small libraries when it comes to UX testing and design.

Speakers

Jessica G. Bell

MGH Institute of Health Professions

Good restaurants in Austin. I need to know!

Amanda Tarbet

Assistant Director of Library Services, MGH Institute of Health Professions

Monday March 4, 2019 3:10pm - 3:50pm CST
Zlotnik 6

4. Trends & Emerging Issues & Future of Design

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords small libraries, survey

4:00pm CST

Afternoon Wellness Session, Mindfulness Tools

We will learn simple physical techniques and poses that you can easily do in a chair or at a desk relieving tension and stress that is often created in the body from sitting for periods of time particularly in the neck, shoulders and hips. We will focus on breathe awareness and mindfulness, tools that you can take from your office chair to your day to day life easing stress and anxiety and creating more focus and stability in your life.

Speakers

Kelsey Nunez

Yoga Instructor

Kelsey loves the flow of yoga and how it corresponds with the ebb and flow of life, a series of movements with their differing complexity and how we respond to them based on listening to our breath and tuning into our bodily sensations. Having taught yoga for over 9 years, she has... Read More →

Monday March 4, 2019 4:00pm - 5:00pm CST
Zlotnik 6

Wellness

Online Conference Availability Not Available Online

9:00am CST

D14-01: Enhancing Library Discovery with Lightweight Meta Queries

In this presentation, we discuss how we created subject relationships between search queries to connect users to expanded result sets, enhancing library discovery.

Speakers

Kyle Denlinger

Digital Pedagogy & Open Education Librarian, Wake Forest University

I'm the eLearning Librarian at the Z. Smith Reynolds Library at Wake Forest University, where I teach an online information literacy course, collaborate with faculty on digital pedagogy projects, and support the work of students and faculty in my assigned departments.

Kevin Gilbertson

Web Services Librarian, ZSR Library, Wake Forest University

Kevin Gilbertson is Web Services Librarian at the Z. Smith Reynolds Library at Wake Forest University. His work includes web application development and user experience design.

Tuesday March 5, 2019 9:00am - 9:20am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords library discovery, searching, bento

9:20am CST

D14-02: Everything and the Kitchen Sink: Unpacking Library Help

How helpful is library "help" content? For decades, libraries have created instruction and help content in a number of formats and on a range of topics, but have struggled to develop a coherent user support strategy that balances the different learning styles and needs of library users. This session will explore this problem in order to build a better foundation for understanding how support content should factor into the overall user experience.

Speakers

Teagan Eastman

Online Learning Librarian, Utah State University

Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.

Alex Sundt

Web Services Librarian, Utah State University

Sundt Eastman D4D 19 pptx

Tuesday March 5, 2019 9:20am - 9:40am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords Library instruction, user support, help content

9:50am CST

D15-01: Toward An Inclusive UX: Lightweight Web Accessibility Evaluation

In developing Aurora, a web application to support the transfer of digital records from active organizations to archives, Rockefeller Archive Center undertook an accessibility evaluation of the application, testing it against the Section 508 and WCAG 2.0 standards to identify and fix issues. Our work has resulted in a set of recommended accessibility evaluation tools, best practices, and strategies for incorporating universal and inclusive design methodologies into UX work.

Speakers

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 5, 2019 9:50am - 10:10am CST
Zlotnik 6

1. Tools & Methods

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords web accessibility, universal design

10:10am CST

D15-02: Making Websites Archive-friendly

Web archiving is on the rise, as records management and collection development spill over to web-based content. Yet, many insitutional websites and related websites are not designed with web archive-ability in mind, leaving these sites to be lost. This short talk will explore what it means to make the web archive-friendly, resources for doing so, and brainstorm concrete ways to apply these ideas.

Speakers

Jillian Lohndorf

Web Archivist, Internet Archive

With previous roles as processing archivist, and Web Services Librarian, Jillian is currently a Web Archivist with Archive-It, the Internet Archive's subscription web archiving tool, where she works with all kinds of partners to preserve their web presence.

Tuesday March 5, 2019 10:10am - 10:30am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords Web archiving, design strategy, web management strategies

10:40am CST

D17-01: "This looks like the 11th page of Google": Why We Do UX Research with Students Who Never Use the Library

To understand how the library fits into the lives of our users, we have to get outside the walls of the library. In this short talk, we will share what we have learned and improved by doing UX research with students who rarely or never use the library. You will leave with strategies for building your own participant recruitment toolkit to gain feedback from your user community outside the library.

Speakers

Lindsey Sprague

User Experience Librarian, UNC Charlotte

D17 01 – This Looks Like the 11th Page of Google Why We Do UX Research with Students Who Never Use the Library pdf

Tuesday March 5, 2019 10:40am - 11:00am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords UX Research, Usability Testing, Needfinding

11:00am CST

D17-02: Is your library website beautiful?

The visual appearance of a website impacts user experience, from a user's perception of the website’s usability to a user's willingness to trust the website. Libraries must expand from examining the usability and feel of their websites to examining the visual appeal. This talk presents a UX study that examines the visual appeal of academic library websites. It provides examples of how libraries can improve their UX by analyzing the beauty of their websites.

Speakers

Alexandra Krogman

Engineering Librarian, Digital Services & Projects, Stanford

D17 02 Is your library website beautiful pdf

Tuesday March 5, 2019 11:00am - 11:20am CST
Zlotnik 6

4. Trends & Emerging Issues & Future of Design

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords UX design, Look, Visual Appeal, Beauty

11:30am CST

D19-01: Space Assessment with Qualtrics

This presentation outlines space assessment approaches at Michigan State University Libraries using tools available in Qualtrics. This session will explore some of the specific Qualtrics features that can be used for space assessment data collection and analysis, and will provide specific use cases, examples, and lessons learned from our experiences using Qualtrics for space assessment initiatives at MSU.

Speakers

Joshua Sanchez

Head of User Experience, Michigan State University Libraries

Tuesday March 5, 2019 11:30am - 11:50am CST
Zlotnik 6

1. Tools & Methods

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords Qualtrics, space assessment, tools, methods, case studies

11:50am CST

D19-02: Using Instructional Design to Harness Internal Stakeholder Input for a Library Website Redesign Project

Generating buy-in and integrating feedback from library colleagues is challenging in a major library website redesign project. Is it possible to facilitate largescale data-driven discussions with actionable outcomes? How do you keep internal stakeholders involved without derailing the project? This presentation will demonstrate how in-person and online feedback mechanisms rooted in instructional design are being used at the University of Tennessee at Chattanooga Library to foster meaningful library staff input while maintaining project momentum.

Speakers

Brittany Richardson

Web Services Librarian, University of Tennessee at Chattanooga

Tuesday March 5, 2019 11:50am - 12:10pm CST
Zlotnik 6

5. Leadership & Organizational Strategies

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords stakeholder buy-in, project management, planning

3:05pm CST

D23: An Evolution of One UX Team's Practice

The UX Team at the University of Guelph Library has been doing UX work for more than 5 years. In the past 2 years alone, we have conducted over 25 different UX studies. This presentation will highlight findings from a few of those studies but will focus primarily on what we have learned as researchers. For example, how has our practice and thinking evolved? And what strategies have been successful in communicating our messages?

Speakers

Juliene McLaughlin

User Experience Librarian, University of Guelph

Juliene is the User Experience Librarian at the University of Guelph.

Tuesday March 5, 2019 3:05pm - 3:45pm CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords Research, Practice

4:00pm CST

D24: Tackling wicked problems: A social policy planning framework for addressing library user experience

This presentation applies the social policy planning framework of wicked problems to user experience problems in libraries. Presenters review the concept of wicked problems and relate how some UX problems meet the criteria for wicked problems by using case studies. The presentation will include suggestions for how to use this framework to evaluate UX problems as either wicked or tame problems and how to determine optimal approaches to resolution.

Speakers

Joy M Perrin

Associate Librarian, Texas Tech University

Joy M. Perrin is the Digital Resources Librarian at the Texas Tech University Libraries. She holds a Master of Library Science from the University of North Texas. Ms. Perrin has ten years’ experience with digital projects and is the author of the 2015 book Digitizing Flat Media... Read More →

John Ricker

Texas Woman's University

Kimberly Vardeman

User Experience Librarian, Texas Tech University

D24 – Tackling wicked problems pptx

Tuesday March 5, 2019 4:00pm - 4:40pm CST
Zlotnik 6

4. Trends & Emerging Issues & Future of Design

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords strategy, theory, management, problem solving

9:00am CST

D26: Developing and Designing (D2): Building an Integrated Technology Team

Learn strategies and tools to design a “desiloed” technology team that liaises, prioritizes, and engages with colleagues across the library enterprise to create and integrate library resources. Presenters will share infrastructure and communication changes that better manage demands for limited resources while staying focused on strategically important projects and collaborations.

Speakers

Mary Galvin

Systems Librarian, University of Oregon

Ray Henry

Director, Applications Development and Integration, University of Oregon Libraries

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 6

5. Leadership & Organizational Strategies

Online Conference Availability Available Live and On Demand
Audience Level Intermediate
Keywords Technology Teams, Personnel Management, Collaboration, Engagement

9:50am CST

D28: User Experience (UX) at McGill Library: Case studies and strategies

Bringing User Experience methods into projects helps us be intentional in the way that we bring user needs and perspectives into our work. While we often want to bring user voices into our projects, the path to doing this effectively is not always clear. This session will address different strategies for applying user experience methods to different kinds of projects and the benefits of doing so and different stages of a project.

Speakers

Ekatarina Grguric

McGill University Library

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords User Experience, Applied Research, Usability, User Research, Academic Libraries

10:40am CST

D30: Service Design Meets Web Design: A case study of collaborating to design a proactive chat experience

This case study describes how two librarians addressed a trend of declining chat interactions when evidence suggests students still needed help. By collaborating with each other we combined our expertise in Service Design with Web Design to redesign the library's chat service, operating within several design and resource constraints. This case study will emphasize communication strategies, leveraging an Agile approach, designing for accessibility, and describes the impact of the redesigned proactive chat.

Speakers

Julia Caffrey

Web Services Librarian, Towson University

Kimberly Miller

Assessment Librarian, Albert S. Cook Library, Towson University

ACRL-MD Vice President/President Elect (2018-2019)Formerly Learning Technologies Librarian (2015 - 2018) and Emerging Technologies Librarian (2012-2015) at Towson University.

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 6

2. UX in Practice

Online Conference Availability Available Live and On Demand
Audience Level Foundation
Keywords Agile, chat, web design, communication strategy