Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

Sign up or log in to bookmark your favorites and sync them to your phone or calendar.

5. Leadership & Organizational Strategies [clear filter]
Monday, March 4

10:40am CST

D02: Us first: Using project management to drive better internal UX and benefit all
Our internal user experiences should be as equally useful, usable, and desirable as the ones we create for our external stakeholders. How can we make them so? Through the lens of project management, we will explore ways you can help redesign your team’s internal UX to everyone’s benefit. Learn how one library technology services department became more transparent, efficient, and enjoyable when project management processes, tools, and techniques were prioritized. Discover low-barrier solutions to take back to your team, including project communication strategies, workflow analysis and documentation, and PM capacity-building, to improve UX from the inside out.

avatar for Melissa Johnson

Melissa Johnson

Web Services Librarian, Arizona State University
Talk to me about library web services at large institutions, rollerblading, vegetarian food, digital project management, first-time supervising advice, internal UX, and your favorite band.

Monday March 4, 2019 10:40am - 11:20am CST
Room 101
Tuesday, March 5

11:50am CST

D19-02: Using Instructional Design to Harness Internal Stakeholder Input for a Library Website Redesign Project
Generating buy-in and integrating feedback from library colleagues is challenging in a major library website redesign project. Is it possible to facilitate largescale data-driven discussions with actionable outcomes? How do you keep internal stakeholders involved without derailing the project? This presentation will demonstrate how in-person and online feedback mechanisms rooted in instructional design are being used at the University of Tennessee at Chattanooga Library to foster meaningful library staff input while maintaining project momentum.


Brittany Richardson

Web Services Librarian, University of Tennessee at Chattanooga

Tuesday March 5, 2019 11:50am - 12:10pm CST
Zlotnik 6
Wednesday, March 6

9:00am CST

D25: Improving Stakeholder Communication with Data Visualizations
Successful stakeholder engagement can make or break a UX project. Stakeholders need to be informed of the status of and plans for a project, but their time and attention can be at a premium. Incorporating data visualizations into communication can increase engagement and reduce confusion. This session will explore the power of visualizations when communicating with internal and external stakeholders and will share best practices for using visualizations in different types of documents.

avatar for Angela Zoss

Angela Zoss

Assessment & Data Visualization Analyst, Duke University

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 5

9:00am CST

D26: Developing and Designing (D2): Building an Integrated Technology Team
Learn strategies and tools to design a “desiloed” technology team that liaises, prioritizes, and engages with colleagues across the library enterprise to create and integrate library resources. Presenters will share infrastructure and communication changes that better manage demands for limited resources while staying focused on strategically important projects and collaborations.  

avatar for Mary Galvin

Mary Galvin

Systems Librarian, University of Oregon
avatar for Ray Henry

Ray Henry

Director, Applications Development and Integration, University of Oregon Libraries

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 6

9:50am CST

D27: Leading 21st Century Digital Design in 20th Century Library Spaces
This session provides a framework for leading organizational changes that drive the design and construction of library spaces that are repurposed for digital research, collaboration, and dissemination of knowledge complementary to twenty-first century teaching and learning initiatives.   From a UX perspective, this presentation will consider methods for assessing the space needs of various stakeholders both within and outside the libraries and discuss strategies for tackling complex space and personnel issues that potentially hamper project progress.


Gina Costello

Associate Librarian, Louisiana State University

Don Gilstrap

University of Alabama

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 5