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SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

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2. UX in Practice [clear filter]
Monday, March 4

10:40am CST

D01: Redesign Web Page Flow to Reduce Decision Fatigue
How well does your web content flow?  Is your website organized according to the user journey? UC San Diego Library redesigned the flow of its interlibrary web pages to create a much better user experience.  This presentation will review common UX problems in website design using this project as an example.  It offers solutions to problems such as user decision fatigue and web content divided by organization line. 


SuHui (Sue) Ho

UC San Diego Library

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 6

11:30am CST

D04: Experiments with incorporating help into the search experience
How can we better incorporate help and tutorials at the point of need for patrons? Does our design approach change if we view search systems also as learning platforms? We're examining these questions at Boston University Libraries as we begin redesigning our websites. This short talk presents some of our implementations and prototypes, focusing on research methods and analytics used to make decisions on the best solutions. We invite discussion and collaborators into this process.

avatar for Michael Ward

Michael Ward

Web Services Manager, Boston University Libraries

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 5

11:30am CST

D06: Engineering the Stacks: Georgia Tech Library's Drupal 8 Transformation
This session will be a case study of the strategy, design, and development of Georgia Tech Library’s new Drupal 8 website. The session will consist of a project overview & timeline, we will touch on the site requirements, personas & use cases and discuss the design process & design elements. We will end with a demo of the site components.

avatar for Heather Jeffcoat

Heather Jeffcoat

Web & Discovery Management Librarian, Georgia Tech Library

Justin Rent


Monday March 4, 2019 11:30am - 12:10pm CST
Room 101
  2. UX in Practice

11:30am CST

D08: Taking a (Cognitive) Load off: Improving User Experience in LibGuides
Lengthy descriptions of research databases can cause extraneous cognitive load for students. Furthermore, publisher descriptions of databases often don’t conform to students’ mental models. To address this, one library combined data from best practices and student vocabulary mined from chat reference transcripts to design a new formula for database descriptions in LibGuides. This session will discuss how the formula was developed and tested through a task-based usability study.

avatar for Susan Gardner Archambault

Susan Gardner Archambault

Head of Reference and Instruction, LMU
Susan Gardner Archambault is Head of Reference & Instruction in the William H. Hannon Library at Loyola Marymount University in Los Angeles. Her "Selected Works" page is available at https://works.bepress.com/susan_gardner/.

Jennifer Masunaga

Loyola Marymount University William H. Hannon Library

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 6

1:30pm CST

D09: Don't Start with Data: A Primer on UX Research
In this workshop, you will learn principles of UX research and a framework for scoping projects, and then apply those principles and framework to your own research questions. You will leave with a stronger command of what good research is, how to do it, and why (or why not), as well as a project plan you can get started on. All participants are highly encouraged to come with at least one research question/area from their own work to use in the second part of the workshop.

avatar for Behzod Sirjani 

Behzod Sirjani 

Senior Researcher, Slack
Behzod Sirjani studies how people work and work together. As a Senior Researcher at Slack, he focuses on understanding what work looks like for Slack customers and partners with product and sales teams to make customers’ work simpler, more pleasant, and more productive. Prior to... Read More →

Monday March 4, 2019 1:30pm - 5:00pm CST
Room 101
  2. UX in Practice

2:20pm CST

D10: Exploring Student Research Strategies through Cognitive Mapping
This presentation will describe an exploratory study on student research strategies conducted at an academic library. Participants will leave with a clear understanding of how to use cognitive mapping in their own research and the benefits of grounded theory. The types of results that can arise from this research will also be discussed, including studying habits and patterns, the role of affect in research, and how academic libraries can better meet students’ needs.


Lisa Levesque

Ryerson University Library

Monday March 4, 2019 2:20pm - 3:00pm CST
Zlotnik 6
Tuesday, March 5

9:00am CST

D14-01: Enhancing Library Discovery with Lightweight Meta Queries
In this presentation, we discuss how we created subject relationships between search queries to connect users to expanded result sets, enhancing library discovery.

avatar for Kyle Denlinger

Kyle Denlinger

eLearning Librarian, Z. Smith Reynolds Library, Wake Forest University
I'm the eLearning Librarian at the Z. Smith Reynolds Library at Wake Forest University, where I teach an online information literacy course, collaborate with faculty on digital pedagogy projects, and support the work of students and faculty in my assigned departments.
avatar for Kevin Gilbertson

Kevin Gilbertson

Web Services Librarian, ZSR Library, Wake Forest University
Kevin Gilbertson is Web Services Librarian at the Z. Smith Reynolds Library at Wake Forest University. His work includes web application development and user experience design.

Tuesday March 5, 2019 9:00am - 9:20am CST
Zlotnik 6
  2. UX in Practice

9:00am CST

D13: Tools and Techniques for Scalable Survey Analysis
Gathering data from users is central to the design of physical and virtual spaces that meet the needs of the users. Surveys are a robust and scalable solution for gathering data from users, but the data generated by surveys can be messy and structured in a way that is difficult to analyze and visualize. This seminar will cover components of Duke University's two-year workflow for satisfaction surveys, including demonstrations of analysis tools like Airtable and Tableau.

avatar for Angela Zoss

Angela Zoss

Assessment & Data Visualization Analyst, Duke University

Tuesday March 5, 2019 9:00am - 10:30am CST
Zlotnik 5

9:20am CST

D14-02: Everything and the Kitchen Sink: Unpacking Library Help 
How helpful is library "help" content? For decades, libraries have created instruction and help content in a number of formats and on a range of topics, but have struggled to develop a coherent user support strategy that balances the different learning styles and needs of library users. This session will explore this problem in order to build a better foundation for understanding how support content should factor into the overall user experience.

avatar for Teagan Eastman

Teagan Eastman

Online Learning Librarian, Utah State University
Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University

Tuesday March 5, 2019 9:20am - 9:40am CST
Zlotnik 6

10:10am CST

D15-02: Making Websites Archive-friendly
Web archiving is on the rise, as records management and collection development spill over to web-based content.  Yet, many insitutional websites and related websites are not designed with web archive-ability in mind, leaving these sites to be lost.  This short talk will explore what it means to make the web archive-friendly, resources for doing so, and brainstorm concrete ways to apply these ideas.

avatar for Jillian Lohndorf

Jillian Lohndorf

Web Archivist, Internet Archive
With previous roles as processing archivist, and Web Services Librarian, Jillian is currently a Web Archivist with Archive-It, the Internet Archive's subscription web archiving tool, where she works with all kinds of partners to preserve their web presence.

Tuesday March 5, 2019 10:10am - 10:30am CST
Zlotnik 6

10:40am CST

D17-01: "This looks like the 11th page of Google": Why We Do UX Research with Students Who Never Use the Library
To understand how the library fits into the lives of our users, we have to get outside the walls of the library. In this short talk, we will share what we have learned and improved by doing UX research with students who rarely or never use the library. You will leave with strategies for building your own participant recruitment toolkit to gain feedback from your user community outside the library.

avatar for Lindsey Sprague

Lindsey Sprague

User Experience Librarian, UNC Charlotte

Tuesday March 5, 2019 10:40am - 11:00am CST
Zlotnik 6

10:40am CST

D16: We're already doing that! Reworking old tech for new problems
Are we spending too much time and bandwidth creating and finding bespoke apps and solutions for every new problem, and not enough time seeing where these "new" issues and needs overlap with past ones and their already existing solutions? Join us down the rabbit hole of identifying patterns in user needs, issues, workflows and technology, to find ways to reduce duplication, save time and resources -- all while creating an ultimately richer experience for our users.

avatar for Ashley Brewer

Ashley Brewer

Web Systems Librarian, Virginia Commonwealth University (VCU) Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →
avatar for Hillary Miller

Hillary Miller

Scholarly Communications Librarian, VCU Libraries

Tuesday March 5, 2019 10:40am - 11:20am CST
Zlotnik 5
  2. UX in Practice

11:30am CST

D18: A User Research Journey with Customers and Staff: Exploring the Research Techniques Used for Improving the UX of a Library’s Online Catalog
Improving the UX of a library’s online catalog can be challenging due to limited access to the software’s codebase and finding a balance of making design decisions which serve both a diverse community of customers and accommodating staff workflows. This presentation will review user research techniques and design decisions applied to a catalog redesign, while also discussing ways to collect feedback from both staff and customers so that all voices are heard during the process.


Amy VanSchaik

Orange County Library System

Tuesday March 5, 2019 11:30am - 12:10pm CST
Zlotnik 5

3:05pm CST

D23: An Evolution of One UX Team's Practice
The UX Team at the University of Guelph Library has been doing UX work for more than 5 years. In the past 2 years alone, we have conducted over 25 different UX studies. This presentation will highlight findings from a few of those studies but will focus primarily on what we have learned as researchers. For example, how has our practice and thinking evolved? And what strategies have been successful in communicating our messages? 

avatar for Juliene McLaughlin

Juliene McLaughlin

User Experience Librarian, University of Guelph
Juliene is the User Experience Librarian at the University of Guelph.

Tuesday March 5, 2019 3:05pm - 3:45pm CST
Zlotnik 6
  2. UX in Practice
Wednesday, March 6

9:50am CST

D28: User Experience (UX) at McGill Library: Case studies and strategies
Bringing User Experience methods into projects helps us be intentional in the way that we bring user needs and perspectives into our work. While we often want to bring user voices into our projects, the path to doing this effectively is not always clear. This session will address different strategies for applying user experience methods to different kinds of projects and the benefits of doing so and different stages of a project.

avatar for Ekatarina Grguric

Ekatarina Grguric

McGill University Library

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 6

10:40am CST

D29: Proto-personas: Connecting our work to users
In 2018, the MIT Libraries developed "proto-personas" to help us understand our users' needs, especially those that are evolving or have been underserved in the past. We will share
  • how we created them with minimal user research,
  • how we are using them to strengthen project proposals, define gaps and priorities, and load-balance and prioritize in the project approval process,
  • what steps we took to mitigate bias,
  • the "universal user needs checklist" we developed.

avatar for J. Darcy Duke

J. Darcy Duke

Program Head, User Experience and Web Services, MIT Libraries
avatar for Stephanie Hartman

Stephanie Hartman

Senior UX Designer, MIT Libraries

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 5

10:40am CST

D30: Service Design Meets Web Design: A case study of collaborating to design a proactive chat experience
This case study describes how two librarians addressed a trend of declining chat interactions when evidence suggests students still needed help. By collaborating with each other we combined our expertise in Service Design with Web Design to redesign the library's chat service, operating within several design and resource constraints. This case study will emphasize communication strategies, leveraging an Agile approach, designing for accessibility, and describes the impact of the redesigned proactive chat.

avatar for Julia Caffrey

Julia Caffrey

Web Services Librarian, Towson University
avatar for Kimberly Miller

Kimberly Miller

Assessment Librarian, Albert S. Cook Library, Towson University
ACRL-MD Vice President/President Elect (2018-2019)Formerly Learning Technologies Librarian (2015 - 2018) and Emerging Technologies Librarian (2012-2015) at Towson University.

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 6
  2. UX in Practice