Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

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Workshop [clear filter]
Monday, March 4

1:30pm CST

D09: Don't Start with Data: A Primer on UX Research
In this workshop, you will learn principles of UX research and a framework for scoping projects, and then apply those principles and framework to your own research questions. You will leave with a stronger command of what good research is, how to do it, and why (or why not), as well as a project plan you can get started on. All participants are highly encouraged to come with at least one research question/area from their own work to use in the second part of the workshop.

avatar for Behzod Sirjani 

Behzod Sirjani 

Senior Researcher, Slack
Behzod Sirjani studies how people work and work together. As a Senior Researcher at Slack, he focuses on understanding what work looks like for Slack customers and partners with product and sales teams to make customers’ work simpler, more pleasant, and more productive. Prior to... Read More →

Monday March 4, 2019 1:30pm - 5:00pm CST
Room 101
  2. UX in Practice

1:30pm CST

D07: On Selling-In Innovation
In the early stages of innovation, there is often very little evidence to prove the potential success of an emerging product or service. Instead, we often rely on the loudest voice in the room – a shrewd political navigator – to build or force the internal momentum needed to get an idea to market.

“Selling-in” innovation is about creating and delivering persuasive arguments. It is about telling stories that win the hearts and minds of internal stakeholders and building artifacts that allow them to see, and then advocate for, the vision on your behalf.In this workshop, we will learn and practice an approach to building persuasive arguments and artifacts that can applied to any product or service innovation.

Participants will see examples of how this has been done in successful startups and Fortune 500 companies. They will be given the components needed to build the case for their new idea, and will practice selling their vision to other groups of stakeholders.

avatar for Matt Franks

Matt Franks

Blackboard, Creative Director
Faculty, Austin Center for Design

Monday March 4, 2019 1:30pm - 5:00pm CST
Zlotnik 5
Tuesday, March 5

2:10pm CST

D20: Fearstorming: Prepare for Feedback & Launch with Confidence
Are you introducing a new digital product or library service? You’re probably planning to collect feedback from day one. But are you really ready to hear what people think? In this session we’ll discuss strategies for responding to feedback and practice a method we’ve created, fearstorming, to prepare your team.

avatar for Claire DeMarco

Claire DeMarco

Associate Director for Digital Strategies and Innovation, Harvard University
avatar for Abby Conway

Abby Conway

Content Strategist, Harvard Library

Tuesday March 5, 2019 2:10pm - 5:10pm CST
Zlotnik 5
  1. Tools & Methods

2:10pm CST

D22: Practical Hyperlocal Service Design
Practical Hyperlocal Service Design is a 3-hour workshop designed to level-up participants or teams with  a working knowledge of user experience design by introducing techniques, tools, workflows, organizational structure, and theory focused around hyperlocal service organizations -- like libraries -- whose success depends on their ability to keep their finger on the pulse.

avatar for Michael Schofield

Michael Schofield

Partner, WhereBy.Us | LibUX
Hi. I'm Michael :).

Tuesday March 5, 2019 2:10pm - 5:10pm CST
Room 101
  3. Service & Physical Space Design