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SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

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Available Live and On Demand [clear filter]
Monday, March 4

9:30am CST

Let's Work Together!
Nobody works alone in a vacuum, and successful work hinges on how well a team communicates and collaborates with each other. This talk will explore many methods, tools, and techniques teams use to produce great web experiences. How do team members all stay aligned and working towards common goals? How do designers ensure colors, typography, and other design elements are used correctly? What deliverables should be created in an effective web design process? How are decisions communicated with the team, stakeholders, and the broader organization? There are no “right” answers to these questions, but this talk will cover some important principles and helpful tactics to help your team make great work together.

avatar for Brad Frost

Brad Frost

Brad Frost is a web designer, speaker, trainer, consultant, writer, and musician located in Pittsburgh, PA. He recently published Atomic Design, a book that introduces a methodology for thinking of our UIs as thoughtful hierarchies, discusses the qualities of effective pattern libraries, and showcases techniques to transform team’s design and development workflow... Read More →

Monday March 4, 2019 9:30am - 10:30am CST
Zlotnik 5

10:40am CST

D01: Redesign Web Page Flow to Reduce Decision Fatigue
How well does your web content flow?  Is your website organized according to the user journey? UC San Diego Library redesigned the flow of its interlibrary web pages to create a much better user experience.  This presentation will review common UX problems in website design using this project as an example.  It offers solutions to problems such as user decision fatigue and web content divided by organization line. 


SuHui (Sue) Ho

UC San Diego Library

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 6

10:40am CST

D03: Talking Design Thinking and Service Design with Library Administration
User-centered design and service design are more than just buzzwords in the library community. They are becoming common research methodologies for library design teams to take in understanding the user experience. This session will cover how to speak to the benefits of employing a user-centered or service design approach with your library administration and library staff members. The sessions speakers will share perspectives from a small liberal arts college and large state universities.

avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona
avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Elizabeth German is the Service Design Librarian at the University Libraries where she works to create high quality research and learning experiences for the Texas A&M community. Her areas of expertise and research include user experience, universal design, learning technologies... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 5

10:40am CST

D02: Us first: Using project management to drive better internal UX and benefit all
Our internal user experiences should be as equally useful, usable, and desirable as the ones we create for our external stakeholders. How can we make them so? Through the lens of project management, we will explore ways you can help redesign your team’s internal UX to everyone’s benefit. Learn how one library technology services department became more transparent, efficient, and enjoyable when project management processes, tools, and techniques were prioritized. Discover low-barrier solutions to take back to your team, including project communication strategies, workflow analysis and documentation, and PM capacity-building, to improve UX from the inside out.

avatar for Melissa Johnson

Melissa Johnson

Web Services Librarian, Arizona State University
Talk to me about library web services at large institutions, rollerblading, vegetarian food, digital project management, first-time supervising advice, internal UX, and your favorite band.

Monday March 4, 2019 10:40am - 11:20am CST
Room 101

11:30am CST

D04: Experiments with incorporating help into the search experience
How can we better incorporate help and tutorials at the point of need for patrons? Does our design approach change if we view search systems also as learning platforms? We're examining these questions at Boston University Libraries as we begin redesigning our websites. This short talk presents some of our implementations and prototypes, focusing on research methods and analytics used to make decisions on the best solutions. We invite discussion and collaborators into this process.

avatar for Michael Ward

Michael Ward

Web Services Manager, Boston University Libraries

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 5

11:30am CST

D08: Taking a (Cognitive) Load off: Improving User Experience in LibGuides
Lengthy descriptions of research databases can cause extraneous cognitive load for students. Furthermore, publisher descriptions of databases often don’t conform to students’ mental models. To address this, one library combined data from best practices and student vocabulary mined from chat reference transcripts to design a new formula for database descriptions in LibGuides. This session will discuss how the formula was developed and tested through a task-based usability study.

avatar for Susan Gardner Archambault

Susan Gardner Archambault

Head of Reference and Instruction, LMU
Susan Gardner Archambault is Head of Reference & Instruction in the William H. Hannon Library at Loyola Marymount University in Los Angeles. Her "Selected Works" page is available at https://works.bepress.com/susan_gardner/.

Jennifer Masunaga

Loyola Marymount University William H. Hannon Library

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 6

1:30pm CST

D05: Trends in Library Website Design
This presentation discusses design trends in academic library websites. The data presented is based on the study of 37 academic library websites and how they changed since 2012. This study is a follow-up to a study performed in 2015, and will include data from 2018. Elements considered include navigation design, search box design, web-scale discovery usage, content management system use and responsive design.

avatar for David J. Comeaux

David J. Comeaux

Systems & Discovery Librarian, Louisiana State University
Dave is responsible for the management of the LSU Libraries’ online library services platforms. Dave provides vision, leadership, and creative thinking to manage and improve discovery of and access to analog and digital content. He also leads the creation, development, and implementation... Read More →

Monday March 4, 2019 1:30pm - 2:10pm CST
Zlotnik 6

1:30pm CST

D07: On Selling-In Innovation
In the early stages of innovation, there is often very little evidence to prove the potential success of an emerging product or service. Instead, we often rely on the loudest voice in the room – a shrewd political navigator – to build or force the internal momentum needed to get an idea to market.

“Selling-in” innovation is about creating and delivering persuasive arguments. It is about telling stories that win the hearts and minds of internal stakeholders and building artifacts that allow them to see, and then advocate for, the vision on your behalf.In this workshop, we will learn and practice an approach to building persuasive arguments and artifacts that can applied to any product or service innovation.

Participants will see examples of how this has been done in successful startups and Fortune 500 companies. They will be given the components needed to build the case for their new idea, and will practice selling their vision to other groups of stakeholders.

avatar for Matt Franks

Matt Franks

Blackboard, Creative Director
Faculty, Austin Center for Design

Monday March 4, 2019 1:30pm - 5:00pm CST
Zlotnik 5

2:20pm CST

D10: Exploring Student Research Strategies through Cognitive Mapping
This presentation will describe an exploratory study on student research strategies conducted at an academic library. Participants will leave with a clear understanding of how to use cognitive mapping in their own research and the benefits of grounded theory. The types of results that can arise from this research will also be discussed, including studying habits and patterns, the role of affect in research, and how academic libraries can better meet students’ needs.


Lisa Levesque

Ryerson University Library

Monday March 4, 2019 2:20pm - 3:00pm CST
Zlotnik 6

3:10pm CST

D11: User Experience Activities in Small Academic Libraries
Although UX testing and design is very popular in academic libraries, the prevalence of these practices in small academic libraries is unknown. The MGH Institute of Health Professions librarians distributed a survey asking small academic libraries about recent and future UX activities and barriers they encountered. During this session, we will explore the results of this survey and generate discussion about the special needs of small libraries when it comes to UX testing and design.

avatar for Jessica G. Bell

Jessica G. Bell

MGH Institute of Health Professions
Good restaurants in Austin. I need to know!
avatar for Amanda Tarbet

Amanda Tarbet

Librarian, MGH Institute of Health Professions
Koha, DSpace, UX, LibGuides, Outreach, and Cats

Monday March 4, 2019 3:10pm - 3:50pm CST
Zlotnik 6
Tuesday, March 5

9:00am CST

D14-01: Enhancing Library Discovery with Lightweight Meta Queries
In this presentation, we discuss how we created subject relationships between search queries to connect users to expanded result sets, enhancing library discovery.

avatar for Kyle Denlinger

Kyle Denlinger

eLearning Librarian, Z. Smith Reynolds Library, Wake Forest University
I'm the eLearning Librarian at the Z. Smith Reynolds Library at Wake Forest University, where I teach an online information literacy course, collaborate with faculty on digital pedagogy projects, and support the work of students and faculty in my assigned departments.
avatar for Kevin Gilbertson

Kevin Gilbertson

Web Services Librarian, ZSR Library, Wake Forest University
Kevin Gilbertson is Web Services Librarian at the Z. Smith Reynolds Library at Wake Forest University. His work includes web application development and user experience design.

Tuesday March 5, 2019 9:00am - 9:20am CST
Zlotnik 6
  2. UX in Practice

9:00am CST

D13: Tools and Techniques for Scalable Survey Analysis
Gathering data from users is central to the design of physical and virtual spaces that meet the needs of the users. Surveys are a robust and scalable solution for gathering data from users, but the data generated by surveys can be messy and structured in a way that is difficult to analyze and visualize. This seminar will cover components of Duke University's two-year workflow for satisfaction surveys, including demonstrations of analysis tools like Airtable and Tableau.

avatar for Angela Zoss

Angela Zoss

Assessment and Data Visualization Analyst, Duke University

Tuesday March 5, 2019 9:00am - 10:30am CST
Zlotnik 5

9:20am CST

D14-02: Everything and the Kitchen Sink: Unpacking Library Help 
How helpful is library "help" content? For decades, libraries have created instruction and help content in a number of formats and on a range of topics, but have struggled to develop a coherent user support strategy that balances the different learning styles and needs of library users. This session will explore this problem in order to build a better foundation for understanding how support content should factor into the overall user experience.

avatar for Teagan Eastman

Teagan Eastman

Online Learning Librarian, Utah State University
Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University

Tuesday March 5, 2019 9:20am - 9:40am CST
Zlotnik 6

9:50am CST

D15-01: Toward An Inclusive UX: Lightweight Web Accessibility Evaluation
In developing Aurora, a web application to support the transfer of digital records from active organizations to archives, Rockefeller Archive Center undertook an accessibility evaluation of the application, testing it against the Section 508 and WCAG 2.0 standards to identify and fix issues. Our work has resulted in a set of recommended accessibility evaluation tools, best practices, and strategies for incorporating universal and inclusive design methodologies into UX work.

avatar for Hannah Sistrunk

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 5, 2019 9:50am - 10:10am CST
Zlotnik 6
  1. Tools & Methods

10:10am CST

D15-02: Making Websites Archive-friendly
Web archiving is on the rise, as records management and collection development spill over to web-based content.  Yet, many insitutional websites and related websites are not designed with web archive-ability in mind, leaving these sites to be lost.  This short talk will explore what it means to make the web archive-friendly, resources for doing so, and brainstorm concrete ways to apply these ideas.

avatar for Jillian Lohndorf

Jillian Lohndorf

Web Archivist, Internet Archive
With previous roles as processing archivist, and Web Services Librarian, Jillian is currently a Web Archivist with Archive-It, the Internet Archive's subscription web archiving tool, where she works with all kinds of partners to preserve their web presence.

Tuesday March 5, 2019 10:10am - 10:30am CST
Zlotnik 6

10:40am CST

D17-01: "This looks like the 11th page of Google": Why We Do UX Research with Students Who Never Use the Library
To understand how the library fits into the lives of our users, we have to get outside the walls of the library. In this short talk, we will share what we have learned and improved by doing UX research with students who rarely or never use the library. You will leave with strategies for building your own participant recruitment toolkit to gain feedback from your user community outside the library.

avatar for Lindsey Sprague

Lindsey Sprague

User Experience Librarian, UNC Charlotte

Tuesday March 5, 2019 10:40am - 11:00am CST
Zlotnik 6

10:40am CST

D16: We're already doing that! Reworking old tech for new problems
Are we spending too much time and bandwidth creating and finding bespoke apps and solutions for every new problem, and not enough time seeing where these "new" issues and needs overlap with past ones and their already existing solutions? Join us down the rabbit hole of identifying patterns in user needs, issues, workflows and technology, to find ways to reduce duplication, save time and resources -- all while creating an ultimately richer experience for our users.

avatar for Ashley Brewer

Ashley Brewer

Web Systems Librarian, Virginia Commonwealth University (VCU) Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →
avatar for Hillary Miller

Hillary Miller

Scholarly Communications Librarian, VCU Libraries

Tuesday March 5, 2019 10:40am - 11:20am CST
Zlotnik 5
  2. UX in Practice

11:00am CST

D17-02: Is your library website beautiful?
The visual appearance of a website impacts user experience, from a user's perception of the website’s usability to a user's willingness to trust the website. Libraries must expand from examining the usability and feel of their websites to examining the visual appeal. This talk presents a UX study that examines the visual appeal of academic library websites. It provides examples of how libraries can improve their UX by analyzing the beauty of their websites.

avatar for Alexandra Krogman

Alexandra Krogman

Engineering Librarian, Digital Services & Projects, Stanford Libraries

Tuesday March 5, 2019 11:00am - 11:20am CST
Zlotnik 6

11:30am CST

D19-01: Space Assessment with Qualtrics
This presentation outlines space assessment approaches at Michigan State University Libraries using tools available in Qualtrics. This session will explore some of the specific Qualtrics features that can be used for space assessment data collection and analysis, and will provide specific use cases, examples, and lessons learned from our experiences using Qualtrics for space assessment initiatives at MSU.

avatar for Joshua Ethan Sanchez

Joshua Ethan Sanchez

Michigan State University Libraries

Tuesday March 5, 2019 11:30am - 11:50am CST
Zlotnik 6

11:30am CST

D18: A User Research Journey with Customers and Staff: Exploring the Research Techniques Used for Improving the UX of a Library’s Online Catalog
Improving the UX of a library’s online catalog can be challenging due to limited access to the software’s codebase and finding a balance of making design decisions which serve both a diverse community of customers and accommodating staff workflows. This presentation will review user research techniques and design decisions applied to a catalog redesign, while also discussing ways to collect feedback from both staff and customers so that all voices are heard during the process.


Amy VanSchaik

Orange County Library System

Tuesday March 5, 2019 11:30am - 12:10pm CST
Zlotnik 5

11:50am CST

D19-02: Using Instructional Design to Harness Internal Stakeholder Input for a Library Website Redesign Project
Generating buy-in and integrating feedback from library colleagues is challenging in a major library website redesign project. Is it possible to facilitate largescale data-driven discussions with actionable outcomes? How do you keep internal stakeholders involved without derailing the project? This presentation will demonstrate how in-person and online feedback mechanisms rooted in instructional design are being used at the University of Tennessee at Chattanooga Library to foster meaningful library staff input while maintaining project momentum.


Brittany Richardson

Web Services Librarian, University of Tennessee at Chattanooga

Tuesday March 5, 2019 11:50am - 12:10pm CST
Zlotnik 6

1:20pm CST

The Digital Edge: What Educators Should Know about the Digital Lives of Multi-Cultural Youth
Since 2006, the media lives of Black and Latino youth have been undergoing a profound shift. Drawing on research from his latest book, The Digital Edge, S. Craig Watkins explains how the digital practices of Black and Latino youth have adapted to the wider diffusion of the internet all around us, thus rendering conventional notions of digital equity virtually irrelevant.

avatar for S. Craig Watkins

S. Craig Watkins

Professor, The University of Texas at Austin
S. Craig Watkins studies young people’s social and digital media behaviors. He is a Professor at the University of Texas, Austin, in the department of Radio-Television-Film. Craig is also a Faculty Fellow for the Division of Diversity and Community Engagement at the University of... Read More →

Tuesday March 5, 2019 1:20pm - 2:00pm CST
Zlotnik 5

2:10pm CST

D20: Fearstorming: Prepare for Feedback & Launch with Confidence
Are you introducing a new digital product or library service? You’re probably planning to collect feedback from day one. But are you really ready to hear what people think? In this session we’ll discuss strategies for responding to feedback and practice a method we’ve created, fearstorming, to prepare your team.

avatar for Claire DeMarco

Claire DeMarco

Associate Director for Digital Strategies and Innovation, Harvard University
avatar for Abby Conway

Abby Conway

Content Strategist, Harvard Library

Tuesday March 5, 2019 2:10pm - 5:10pm CST
Zlotnik 5
  1. Tools & Methods

3:05pm CST

D23: An Evolution of One UX Team's Practice
The UX Team at the University of Guelph Library has been doing UX work for more than 5 years. In the past 2 years alone, we have conducted over 25 different UX studies. This presentation will highlight findings from a few of those studies but will focus primarily on what we have learned as researchers. For example, how has our practice and thinking evolved? And what strategies have been successful in communicating our messages? 

avatar for Juliene McLaughlin

Juliene McLaughlin

User Experience Librarian, University of Guelph
Juliene is the User Experience Librarian at the University of Guelph.

Tuesday March 5, 2019 3:05pm - 3:45pm CST
Zlotnik 6
  2. UX in Practice

4:00pm CST

D24: Tackling wicked problems: A social policy planning framework for addressing library user experience
This presentation applies the social policy planning framework of wicked problems to user experience problems in libraries. Presenters review the concept of wicked problems and relate how some UX problems meet the criteria for wicked problems by using case studies. The presentation will include suggestions for how to use this framework to evaluate UX problems as either wicked or tame problems and how to determine optimal approaches to resolution.

avatar for Joy M Perrin

Joy M Perrin

Associate Librarian, Texas Tech University
Joy M. Perrin is the Digital Resources Librarian at the Texas Tech University Libraries. She holds a Master of Library Science from the University of North Texas. Ms. Perrin has ten years’ experience with digital projects and is the author of the 2015 book Digitizing Flat Media... Read More →

John Ricker

Texas Woman's University
avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University Libraries

Tuesday March 5, 2019 4:00pm - 4:40pm CST
Zlotnik 6
Wednesday, March 6

9:00am CST

D25: Improving Stakeholder Communication with Data Visualizations
Successful stakeholder engagement can make or break a UX project. Stakeholders need to be informed of the status of and plans for a project, but their time and attention can be at a premium. Incorporating data visualizations into communication can increase engagement and reduce confusion. This session will explore the power of visualizations when communicating with internal and external stakeholders and will share best practices for using visualizations in different types of documents.

avatar for Angela Zoss

Angela Zoss

Assessment and Data Visualization Analyst, Duke University

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 5

9:00am CST

D26: Developing and Designing (D2): Building an Integrated Technology Team
Learn strategies and tools to design a “desiloed” technology team that liaises, prioritizes, and engages with colleagues across the library enterprise to create and integrate library resources. Presenters will share infrastructure and communication changes that better manage demands for limited resources while staying focused on strategically important projects and collaborations.  

avatar for Mary Galvin

Mary Galvin

Systems Librarian, University of Oregon
avatar for Ray Henry

Ray Henry

Assistant Director, Library Technology Services, University of Oregon

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 6

9:50am CST

D28: User Experience (UX) at McGill Library: Case studies and strategies
Bringing User Experience methods into projects helps us be intentional in the way that we bring user needs and perspectives into our work. While we often want to bring user voices into our projects, the path to doing this effectively is not always clear. This session will address different strategies for applying user experience methods to different kinds of projects and the benefits of doing so and different stages of a project.

avatar for Ekatarina Grguric

Ekatarina Grguric

McGill University Library

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 6

9:50am CST

D27: Leading 21st Century Digital Design in 20th Century Library Spaces
This session provides a framework for leading organizational changes that drive the design and construction of library spaces that are repurposed for digital research, collaboration, and dissemination of knowledge complementary to twenty-first century teaching and learning initiatives.   From a UX perspective, this presentation will consider methods for assessing the space needs of various stakeholders both within and outside the libraries and discuss strategies for tackling complex space and personnel issues that potentially hamper project progress.


Gina Costello

Associate Librarian, Louisiana State University

Don Gilstrap

University of Alabama

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 5

10:40am CST

D29: Proto-personas: Connecting our work to users
In 2018, the MIT Libraries developed "proto-personas" to help us understand our users' needs, especially those that are evolving or have been underserved in the past. We will share
  • how we created them with minimal user research,
  • how we are using them to strengthen project proposals, define gaps and priorities, and load-balance and prioritize in the project approval process,
  • what steps we took to mitigate bias,
  • the "universal user needs checklist" we developed.

avatar for J. Darcy Duke

J. Darcy Duke

Program Head, User Experience and Web Services, MIT Libraries
avatar for Stephanie Hartman

Stephanie Hartman

Senior UX Designer, MIT Libraries

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 5

10:40am CST

D30: Service Design Meets Web Design: A case study of collaborating to design a proactive chat experience
This case study describes how two librarians addressed a trend of declining chat interactions when evidence suggests students still needed help. By collaborating with each other we combined our expertise in Service Design with Web Design to redesign the library's chat service, operating within several design and resource constraints. This case study will emphasize communication strategies, leveraging an Agile approach, designing for accessibility, and describes the impact of the redesigned proactive chat.

avatar for Julia Caffrey

Julia Caffrey

Web Services Librarian, Towson University
avatar for Kimberly Miller

Kimberly Miller

Assessment Librarian, Albert S. Cook Library, Towson University
ACRL-MD Vice President/President Elect (2018-2019)Formerly Learning Technologies Librarian (2015 - 2018) and Emerging Technologies Librarian (2012-2015) at Towson University.

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 6
  2. UX in Practice

11:30am CST

How Did We Get Here? A historical journey of user experience
With the expansiveness of the concept and idea of user experience everywhere in our digital and physical lives today, the question remains: how did we get here and how did this topic become so pervasive in such a short time?

The discussion will describe how the field has evolved, matured, adapted, and continued to expand: from humble beginnings, as human factors and usability, to becoming an all-encompassing term user experience that includes so many professions and areas. To answer this question, this talk focuses on the evolution of the journey of the UX field from its incubation in World War II and post war, through the evolution of the consumer society in the 1950s/1960s, through the software explosion of the 1980s/1990s, and the Web explosion of the 1990s/2000s. We will then discuss specifically how this professional solidified and became so important within the last decade.

Finally, a wrap up will include where the idea and concept of user experience is headed in the immediate future, with a call to action to understand the risks and benefits on the field’s horizon.

avatar for Chris LaRoche

Chris LaRoche

UX Consultant, Massachusetts Institute of Technology (MIT)
Christopher S. LaRoche works as a user experience consultant at the Massachusetts Institute of Technology (MIT). His works focuses on researching and evaluating the accessibility & usability of Web sites and software. His interest also includes promoting inclusive design. He has worked... Read More →

Wednesday March 6, 2019 11:30am - 12:30pm CST
Zlotnik 5