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SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

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Intermediate [clear filter]
Monday, March 4

10:40am CST

D01: Redesign Web Page Flow to Reduce Decision Fatigue
How well does your web content flow?  Is your website organized according to the user journey? UC San Diego Library redesigned the flow of its interlibrary web pages to create a much better user experience.  This presentation will review common UX problems in website design using this project as an example.  It offers solutions to problems such as user decision fatigue and web content divided by organization line. 


SuHui (Sue) Ho

UC San Diego Library

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 6

10:40am CST

D03: Talking Design Thinking and Service Design with Library Administration
User-centered design and service design are more than just buzzwords in the library community. They are becoming common research methodologies for library design teams to take in understanding the user experience. This session will cover how to speak to the benefits of employing a user-centered or service design approach with your library administration and library staff members. The sessions speakers will share perspectives from a small liberal arts college and large state universities.

avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona
avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Elizabeth German is the Service Design Librarian at the University Libraries where she works to create high quality research and learning experiences for the Texas A&M community. Her areas of expertise and research include user experience, universal design, learning technologies... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 5

11:30am CST

D04: Experiments with incorporating help into the search experience
How can we better incorporate help and tutorials at the point of need for patrons? Does our design approach change if we view search systems also as learning platforms? We're examining these questions at Boston University Libraries as we begin redesigning our websites. This short talk presents some of our implementations and prototypes, focusing on research methods and analytics used to make decisions on the best solutions. We invite discussion and collaborators into this process.

avatar for Michael Ward

Michael Ward

Web Services Manager, Boston University Libraries

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 5

11:30am CST

D08: Taking a (Cognitive) Load off: Improving User Experience in LibGuides
Lengthy descriptions of research databases can cause extraneous cognitive load for students. Furthermore, publisher descriptions of databases often don’t conform to students’ mental models. To address this, one library combined data from best practices and student vocabulary mined from chat reference transcripts to design a new formula for database descriptions in LibGuides. This session will discuss how the formula was developed and tested through a task-based usability study.

avatar for Susan Gardner Archambault

Susan Gardner Archambault

Head of Reference and Instruction, LMU
Susan Gardner Archambault is Head of Reference & Instruction in the William H. Hannon Library at Loyola Marymount University in Los Angeles. Her "Selected Works" page is available at https://works.bepress.com/susan_gardner/.

Jennifer Masunaga

Loyola Marymount University William H. Hannon Library

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 6

3:10pm CST

D11: User Experience Activities in Small Academic Libraries
Although UX testing and design is very popular in academic libraries, the prevalence of these practices in small academic libraries is unknown. The MGH Institute of Health Professions librarians distributed a survey asking small academic libraries about recent and future UX activities and barriers they encountered. During this session, we will explore the results of this survey and generate discussion about the special needs of small libraries when it comes to UX testing and design.

avatar for Jessica G. Bell

Jessica G. Bell

MGH Institute of Health Professions
Good restaurants in Austin. I need to know!
avatar for Amanda Tarbet

Amanda Tarbet

Librarian, MGH Institute of Health Professions
Koha, DSpace, UX, LibGuides, Outreach, and Cats

Monday March 4, 2019 3:10pm - 3:50pm CST
Zlotnik 6
Tuesday, March 5

9:00am CST

D14-01: Enhancing Library Discovery with Lightweight Meta Queries
In this presentation, we discuss how we created subject relationships between search queries to connect users to expanded result sets, enhancing library discovery.

avatar for Kyle Denlinger

Kyle Denlinger

eLearning Librarian, Z. Smith Reynolds Library, Wake Forest University
I'm the eLearning Librarian at the Z. Smith Reynolds Library at Wake Forest University, where I teach an online information literacy course, collaborate with faculty on digital pedagogy projects, and support the work of students and faculty in my assigned departments.
avatar for Kevin Gilbertson

Kevin Gilbertson

Web Services Librarian, ZSR Library, Wake Forest University
Kevin Gilbertson is Web Services Librarian at the Z. Smith Reynolds Library at Wake Forest University. His work includes web application development and user experience design.

Tuesday March 5, 2019 9:00am - 9:20am CST
Zlotnik 6
  2. UX in Practice

9:00am CST

D13: Tools and Techniques for Scalable Survey Analysis
Gathering data from users is central to the design of physical and virtual spaces that meet the needs of the users. Surveys are a robust and scalable solution for gathering data from users, but the data generated by surveys can be messy and structured in a way that is difficult to analyze and visualize. This seminar will cover components of Duke University's two-year workflow for satisfaction surveys, including demonstrations of analysis tools like Airtable and Tableau.

avatar for Angela Zoss

Angela Zoss

Assessment and Data Visualization Analyst, Duke University

Tuesday March 5, 2019 9:00am - 10:30am CST
Zlotnik 5

9:20am CST

D14-02: Everything and the Kitchen Sink: Unpacking Library Help 
How helpful is library "help" content? For decades, libraries have created instruction and help content in a number of formats and on a range of topics, but have struggled to develop a coherent user support strategy that balances the different learning styles and needs of library users. This session will explore this problem in order to build a better foundation for understanding how support content should factor into the overall user experience.

avatar for Teagan Eastman

Teagan Eastman

Online Learning Librarian, Utah State University
Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University

Tuesday March 5, 2019 9:20am - 9:40am CST
Zlotnik 6

10:40am CST

D16: We're already doing that! Reworking old tech for new problems
Are we spending too much time and bandwidth creating and finding bespoke apps and solutions for every new problem, and not enough time seeing where these "new" issues and needs overlap with past ones and their already existing solutions? Join us down the rabbit hole of identifying patterns in user needs, issues, workflows and technology, to find ways to reduce duplication, save time and resources -- all while creating an ultimately richer experience for our users.

avatar for Ashley Brewer

Ashley Brewer

Web Systems Librarian, Virginia Commonwealth University (VCU) Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →
avatar for Hillary Miller

Hillary Miller

Scholarly Communications Librarian, VCU Libraries

Tuesday March 5, 2019 10:40am - 11:20am CST
Zlotnik 5
  2. UX in Practice

2:10pm CST

D22: Practical Hyperlocal Service Design
Practical Hyperlocal Service Design is a 3-hour workshop designed to level-up participants or teams with  a working knowledge of user experience design by introducing techniques, tools, workflows, organizational structure, and theory focused around hyperlocal service organizations -- like libraries -- whose success depends on their ability to keep their finger on the pulse.

avatar for Michael Schofield

Michael Schofield

Partner, WhereBy.Us | LibUX
Hi. I'm Michael :).

Tuesday March 5, 2019 2:10pm - 5:10pm CST
Room 101
  3. Service & Physical Space Design

3:05pm CST

D23: An Evolution of One UX Team's Practice
The UX Team at the University of Guelph Library has been doing UX work for more than 5 years. In the past 2 years alone, we have conducted over 25 different UX studies. This presentation will highlight findings from a few of those studies but will focus primarily on what we have learned as researchers. For example, how has our practice and thinking evolved? And what strategies have been successful in communicating our messages? 

avatar for Juliene McLaughlin

Juliene McLaughlin

User Experience Librarian, University of Guelph
Juliene is the User Experience Librarian at the University of Guelph.

Tuesday March 5, 2019 3:05pm - 3:45pm CST
Zlotnik 6
  2. UX in Practice

4:00pm CST

D24: Tackling wicked problems: A social policy planning framework for addressing library user experience
This presentation applies the social policy planning framework of wicked problems to user experience problems in libraries. Presenters review the concept of wicked problems and relate how some UX problems meet the criteria for wicked problems by using case studies. The presentation will include suggestions for how to use this framework to evaluate UX problems as either wicked or tame problems and how to determine optimal approaches to resolution.

avatar for Joy M Perrin

Joy M Perrin

Associate Librarian, Texas Tech University
Joy M. Perrin is the Digital Resources Librarian at the Texas Tech University Libraries. She holds a Master of Library Science from the University of North Texas. Ms. Perrin has ten years’ experience with digital projects and is the author of the 2015 book Digitizing Flat Media... Read More →

John Ricker

Texas Woman's University
avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University Libraries

Tuesday March 5, 2019 4:00pm - 4:40pm CST
Zlotnik 6
Wednesday, March 6

9:00am CST

D26: Developing and Designing (D2): Building an Integrated Technology Team
Learn strategies and tools to design a “desiloed” technology team that liaises, prioritizes, and engages with colleagues across the library enterprise to create and integrate library resources. Presenters will share infrastructure and communication changes that better manage demands for limited resources while staying focused on strategically important projects and collaborations.  

avatar for Mary Galvin

Mary Galvin

Systems Librarian, University of Oregon
avatar for Ray Henry

Ray Henry

Assistant Director, Library Technology Services, University of Oregon

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 6

9:50am CST

D27: Leading 21st Century Digital Design in 20th Century Library Spaces
This session provides a framework for leading organizational changes that drive the design and construction of library spaces that are repurposed for digital research, collaboration, and dissemination of knowledge complementary to twenty-first century teaching and learning initiatives.   From a UX perspective, this presentation will consider methods for assessing the space needs of various stakeholders both within and outside the libraries and discuss strategies for tackling complex space and personnel issues that potentially hamper project progress.


Gina Costello

Associate Librarian, Louisiana State University

Don Gilstrap

University of Alabama

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 5

10:40am CST

D29: Proto-personas: Connecting our work to users
In 2018, the MIT Libraries developed "proto-personas" to help us understand our users' needs, especially those that are evolving or have been underserved in the past. We will share
  • how we created them with minimal user research,
  • how we are using them to strengthen project proposals, define gaps and priorities, and load-balance and prioritize in the project approval process,
  • what steps we took to mitigate bias,
  • the "universal user needs checklist" we developed.

avatar for J. Darcy Duke

J. Darcy Duke

Program Head, User Experience and Web Services, MIT Libraries
avatar for Stephanie Hartman

Stephanie Hartman

Senior UX Designer, MIT Libraries

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 5