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SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

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Foundation [clear filter]
Monday, March 4

10:40am CST

D02: Us first: Using project management to drive better internal UX and benefit all
Our internal user experiences should be as equally useful, usable, and desirable as the ones we create for our external stakeholders. How can we make them so? Through the lens of project management, we will explore ways you can help redesign your team’s internal UX to everyone’s benefit. Learn how one library technology services department became more transparent, efficient, and enjoyable when project management processes, tools, and techniques were prioritized. Discover low-barrier solutions to take back to your team, including project communication strategies, workflow analysis and documentation, and PM capacity-building, to improve UX from the inside out.

avatar for Melissa Johnson

Melissa Johnson

Web Services Librarian, Arizona State University
Talk to me about library web services at large institutions, rollerblading, vegetarian food, digital project management, first-time supervising advice, internal UX, and your favorite band.

Monday March 4, 2019 10:40am - 11:20am CST
Room 101

11:30am CST

D06: Engineering the Stacks: Georgia Tech Library's Drupal 8 Transformation
This session will be a case study of the strategy, design, and development of Georgia Tech Library’s new Drupal 8 website. The session will consist of a project overview & timeline, we will touch on the site requirements, personas & use cases and discuss the design process & design elements. We will end with a demo of the site components.

avatar for Heather Jeffcoat

Heather Jeffcoat

Web & Discovery Management Librarian, Georgia Tech Library

Justin Rent


Monday March 4, 2019 11:30am - 12:10pm CST
Room 101
  2. UX in Practice

1:30pm CST

D05: Trends in Library Website Design
This presentation discusses design trends in academic library websites. The data presented is based on the study of 37 academic library websites and how they changed since 2012. This study is a follow-up to a study performed in 2015, and will include data from 2018. Elements considered include navigation design, search box design, web-scale discovery usage, content management system use and responsive design.

avatar for David J. Comeaux

David J. Comeaux

Systems & Discovery Librarian, Louisiana State University
Dave is responsible for the management of the LSU Libraries’ online library services platforms. Dave provides vision, leadership, and creative thinking to manage and improve discovery of and access to analog and digital content. He also leads the creation, development, and implementation... Read More →

Monday March 4, 2019 1:30pm - 2:10pm CST
Zlotnik 6

2:20pm CST

D10: Exploring Student Research Strategies through Cognitive Mapping
This presentation will describe an exploratory study on student research strategies conducted at an academic library. Participants will leave with a clear understanding of how to use cognitive mapping in their own research and the benefits of grounded theory. The types of results that can arise from this research will also be discussed, including studying habits and patterns, the role of affect in research, and how academic libraries can better meet students’ needs.


Lisa Levesque

Ryerson University Library

Monday March 4, 2019 2:20pm - 3:00pm CST
Zlotnik 6
Tuesday, March 5

9:50am CST

D15-01: Toward An Inclusive UX: Lightweight Web Accessibility Evaluation
In developing Aurora, a web application to support the transfer of digital records from active organizations to archives, Rockefeller Archive Center undertook an accessibility evaluation of the application, testing it against the Section 508 and WCAG 2.0 standards to identify and fix issues. Our work has resulted in a set of recommended accessibility evaluation tools, best practices, and strategies for incorporating universal and inclusive design methodologies into UX work.

avatar for Hannah Sistrunk

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 5, 2019 9:50am - 10:10am CST
Zlotnik 6
  1. Tools & Methods

10:10am CST

D15-02: Making Websites Archive-friendly
Web archiving is on the rise, as records management and collection development spill over to web-based content.  Yet, many insitutional websites and related websites are not designed with web archive-ability in mind, leaving these sites to be lost.  This short talk will explore what it means to make the web archive-friendly, resources for doing so, and brainstorm concrete ways to apply these ideas.

avatar for Jillian Lohndorf

Jillian Lohndorf

Web Archivist, Internet Archive
With previous roles as processing archivist, and Web Services Librarian, Jillian is currently a Web Archivist with Archive-It, the Internet Archive's subscription web archiving tool, where she works with all kinds of partners to preserve their web presence.

Tuesday March 5, 2019 10:10am - 10:30am CST
Zlotnik 6

10:40am CST

D17-01: "This looks like the 11th page of Google": Why We Do UX Research with Students Who Never Use the Library
To understand how the library fits into the lives of our users, we have to get outside the walls of the library. In this short talk, we will share what we have learned and improved by doing UX research with students who rarely or never use the library. You will leave with strategies for building your own participant recruitment toolkit to gain feedback from your user community outside the library.

avatar for Lindsey Sprague

Lindsey Sprague

User Experience Librarian, UNC Charlotte

Tuesday March 5, 2019 10:40am - 11:00am CST
Zlotnik 6

11:00am CST

D17-02: Is your library website beautiful?
The visual appearance of a website impacts user experience, from a user's perception of the website’s usability to a user's willingness to trust the website. Libraries must expand from examining the usability and feel of their websites to examining the visual appeal. This talk presents a UX study that examines the visual appeal of academic library websites. It provides examples of how libraries can improve their UX by analyzing the beauty of their websites.

avatar for Alexandra Krogman

Alexandra Krogman

Engineering Librarian, Digital Services & Projects, Stanford Libraries

Tuesday March 5, 2019 11:00am - 11:20am CST
Zlotnik 6

11:30am CST

D19-01: Space Assessment with Qualtrics
This presentation outlines space assessment approaches at Michigan State University Libraries using tools available in Qualtrics. This session will explore some of the specific Qualtrics features that can be used for space assessment data collection and analysis, and will provide specific use cases, examples, and lessons learned from our experiences using Qualtrics for space assessment initiatives at MSU.

avatar for Joshua Ethan Sanchez

Joshua Ethan Sanchez

Michigan State University Libraries

Tuesday March 5, 2019 11:30am - 11:50am CST
Zlotnik 6

11:30am CST

D18: A User Research Journey with Customers and Staff: Exploring the Research Techniques Used for Improving the UX of a Library’s Online Catalog
Improving the UX of a library’s online catalog can be challenging due to limited access to the software’s codebase and finding a balance of making design decisions which serve both a diverse community of customers and accommodating staff workflows. This presentation will review user research techniques and design decisions applied to a catalog redesign, while also discussing ways to collect feedback from both staff and customers so that all voices are heard during the process.


Amy VanSchaik

Orange County Library System

Tuesday March 5, 2019 11:30am - 12:10pm CST
Zlotnik 5

11:50am CST

D19-02: Using Instructional Design to Harness Internal Stakeholder Input for a Library Website Redesign Project
Generating buy-in and integrating feedback from library colleagues is challenging in a major library website redesign project. Is it possible to facilitate largescale data-driven discussions with actionable outcomes? How do you keep internal stakeholders involved without derailing the project? This presentation will demonstrate how in-person and online feedback mechanisms rooted in instructional design are being used at the University of Tennessee at Chattanooga Library to foster meaningful library staff input while maintaining project momentum.


Brittany Richardson

Web Services Librarian, University of Tennessee at Chattanooga

Tuesday March 5, 2019 11:50am - 12:10pm CST
Zlotnik 6

2:10pm CST

D20: Fearstorming: Prepare for Feedback & Launch with Confidence
Are you introducing a new digital product or library service? You’re probably planning to collect feedback from day one. But are you really ready to hear what people think? In this session we’ll discuss strategies for responding to feedback and practice a method we’ve created, fearstorming, to prepare your team.

avatar for Claire DeMarco

Claire DeMarco

Associate Director for Digital Strategies and Innovation, Harvard University
avatar for Abby Conway

Abby Conway

Content Strategist, Harvard Library

Tuesday March 5, 2019 2:10pm - 5:10pm CST
Zlotnik 5
  1. Tools & Methods
Wednesday, March 6

9:00am CST

D25: Improving Stakeholder Communication with Data Visualizations
Successful stakeholder engagement can make or break a UX project. Stakeholders need to be informed of the status of and plans for a project, but their time and attention can be at a premium. Incorporating data visualizations into communication can increase engagement and reduce confusion. This session will explore the power of visualizations when communicating with internal and external stakeholders and will share best practices for using visualizations in different types of documents.

avatar for Angela Zoss

Angela Zoss

Assessment and Data Visualization Analyst, Duke University

Wednesday March 6, 2019 9:00am - 9:40am CST
Zlotnik 5

9:50am CST

D28: User Experience (UX) at McGill Library: Case studies and strategies
Bringing User Experience methods into projects helps us be intentional in the way that we bring user needs and perspectives into our work. While we often want to bring user voices into our projects, the path to doing this effectively is not always clear. This session will address different strategies for applying user experience methods to different kinds of projects and the benefits of doing so and different stages of a project.

avatar for Ekatarina Grguric

Ekatarina Grguric

McGill University Library

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 6

10:40am CST

D30: Service Design Meets Web Design: A case study of collaborating to design a proactive chat experience
This case study describes how two librarians addressed a trend of declining chat interactions when evidence suggests students still needed help. By collaborating with each other we combined our expertise in Service Design with Web Design to redesign the library's chat service, operating within several design and resource constraints. This case study will emphasize communication strategies, leveraging an Agile approach, designing for accessibility, and describes the impact of the redesigned proactive chat.

avatar for Julia Caffrey

Julia Caffrey

Web Services Librarian, Towson University
avatar for Kimberly Miller

Kimberly Miller

Assessment Librarian, Albert S. Cook Library, Towson University
ACRL-MD Vice President/President Elect (2018-2019)Formerly Learning Technologies Librarian (2015 - 2018) and Emerging Technologies Librarian (2012-2015) at Towson University.

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 6
  2. UX in Practice