Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

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Monday, March 4

11:30am CST

D06: Engineering the Stacks: Georgia Tech Library's Drupal 8 Transformation
This session will be a case study of the strategy, design, and development of Georgia Tech Library’s new Drupal 8 website. The session will consist of a project overview & timeline, we will touch on the site requirements, personas & use cases and discuss the design process & design elements. We will end with a demo of the site components.

avatar for Heather Jeffcoat

Heather Jeffcoat

Web & Discovery Management Librarian, Georgia Tech Library

Justin Rent


Monday March 4, 2019 11:30am - 12:10pm CST
Room 101
  2. UX in Practice
Wednesday, March 6

10:40am CST

D30: Service Design Meets Web Design: A case study of collaborating to design a proactive chat experience
This case study describes how two librarians addressed a trend of declining chat interactions when evidence suggests students still needed help. By collaborating with each other we combined our expertise in Service Design with Web Design to redesign the library's chat service, operating within several design and resource constraints. This case study will emphasize communication strategies, leveraging an Agile approach, designing for accessibility, and describes the impact of the redesigned proactive chat.

avatar for Julia Caffrey

Julia Caffrey

Web Services Librarian, Towson University
avatar for Kimberly Miller

Kimberly Miller

Assessment Librarian, Albert S. Cook Library, Towson University
ACRL-MD Vice President/President Elect (2018-2019)Formerly Learning Technologies Librarian (2015 - 2018) and Emerging Technologies Librarian (2012-2015) at Towson University.

Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 6
  2. UX in Practice