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Tuesday, March 5
 

11:30am CST

D18: A User Research Journey with Customers and Staff: Exploring the Research Techniques Used for Improving the UX of a Library’s Online Catalog
Improving the UX of a library’s online catalog can be challenging due to limited access to the software’s codebase and finding a balance of making design decisions which serve both a diverse community of customers and accommodating staff workflows. This presentation will review user research techniques and design decisions applied to a catalog redesign, while also discussing ways to collect feedback from both staff and customers so that all voices are heard during the process.

Speakers
AV

Amy VanSchaik

Orange County Library System


Tuesday March 5, 2019 11:30am - 12:10pm CST
Zlotnik 5