Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

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Monday, March 4

10:40am CST

D03: Talking Design Thinking and Service Design with Library Administration
User-centered design and service design are more than just buzzwords in the library community. They are becoming common research methodologies for library design teams to take in understanding the user experience. This session will cover how to speak to the benefits of employing a user-centered or service design approach with your library administration and library staff members. The sessions speakers will share perspectives from a small liberal arts college and large state universities.

avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona
avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Elizabeth German is the Service Design Librarian at the University Libraries where she works to create high quality research and learning experiences for the Texas A&M community. Her areas of expertise and research include user experience, universal design, learning technologies... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →

Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 5
Tuesday, March 5

2:10pm CST

D22: Practical Hyperlocal Service Design
Practical Hyperlocal Service Design is a 3-hour workshop designed to level-up participants or teams with  a working knowledge of user experience design by introducing techniques, tools, workflows, organizational structure, and theory focused around hyperlocal service organizations -- like libraries -- whose success depends on their ability to keep their finger on the pulse.

avatar for Michael Schofield

Michael Schofield

Partner, WhereBy.Us | LibUX
Hi. I'm Michael :).

Tuesday March 5, 2019 2:10pm - 5:10pm CST
Room 101
  3. Service & Physical Space Design