Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

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Monday, March 4

11:30am CST

D04: Experiments with incorporating help into the search experience
How can we better incorporate help and tutorials at the point of need for patrons? Does our design approach change if we view search systems also as learning platforms? We're examining these questions at Boston University Libraries as we begin redesigning our websites. This short talk presents some of our implementations and prototypes, focusing on research methods and analytics used to make decisions on the best solutions. We invite discussion and collaborators into this process.

avatar for Michael Ward

Michael Ward

Web Services Manager, Boston University Libraries

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 5
Tuesday, March 5

9:00am CST

D13: Tools and Techniques for Scalable Survey Analysis
Gathering data from users is central to the design of physical and virtual spaces that meet the needs of the users. Surveys are a robust and scalable solution for gathering data from users, but the data generated by surveys can be messy and structured in a way that is difficult to analyze and visualize. This seminar will cover components of Duke University's two-year workflow for satisfaction surveys, including demonstrations of analysis tools like Airtable and Tableau.

avatar for Angela Zoss

Angela Zoss

Assessment and Data Visualization Analyst, Duke University

Tuesday March 5, 2019 9:00am - 10:30am CST
Zlotnik 5

10:40am CST

D17-01: "This looks like the 11th page of Google": Why We Do UX Research with Students Who Never Use the Library
To understand how the library fits into the lives of our users, we have to get outside the walls of the library. In this short talk, we will share what we have learned and improved by doing UX research with students who rarely or never use the library. You will leave with strategies for building your own participant recruitment toolkit to gain feedback from your user community outside the library.

avatar for Lindsey Sprague

Lindsey Sprague

User Experience Librarian, UNC Charlotte

Tuesday March 5, 2019 10:40am - 11:00am CST
Zlotnik 6

11:30am CST

D18: A User Research Journey with Customers and Staff: Exploring the Research Techniques Used for Improving the UX of a Library’s Online Catalog
Improving the UX of a library’s online catalog can be challenging due to limited access to the software’s codebase and finding a balance of making design decisions which serve both a diverse community of customers and accommodating staff workflows. This presentation will review user research techniques and design decisions applied to a catalog redesign, while also discussing ways to collect feedback from both staff and customers so that all voices are heard during the process.


Amy VanSchaik

Orange County Library System

Tuesday March 5, 2019 11:30am - 12:10pm CST
Zlotnik 5

3:05pm CST

D23: An Evolution of One UX Team's Practice
The UX Team at the University of Guelph Library has been doing UX work for more than 5 years. In the past 2 years alone, we have conducted over 25 different UX studies. This presentation will highlight findings from a few of those studies but will focus primarily on what we have learned as researchers. For example, how has our practice and thinking evolved? And what strategies have been successful in communicating our messages? 

avatar for Juliene McLaughlin

Juliene McLaughlin

User Experience Librarian, University of Guelph
Juliene is the User Experience Librarian at the University of Guelph.

Tuesday March 5, 2019 3:05pm - 3:45pm CST
Zlotnik 6
  2. UX in Practice
Wednesday, March 6

9:50am CST

D28: User Experience (UX) at McGill Library: Case studies and strategies
Bringing User Experience methods into projects helps us be intentional in the way that we bring user needs and perspectives into our work. While we often want to bring user voices into our projects, the path to doing this effectively is not always clear. This session will address different strategies for applying user experience methods to different kinds of projects and the benefits of doing so and different stages of a project.

avatar for Ekatarina Grguric

Ekatarina Grguric

McGill University Library

Wednesday March 6, 2019 9:50am - 10:30am CST
Zlotnik 6