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Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

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Monday, March 4
 

10:40am CST

D02: Us first: Using project management to drive better internal UX and benefit all
Our internal user experiences should be as equally useful, usable, and desirable as the ones we create for our external stakeholders. How can we make them so? Through the lens of project management, we will explore ways you can help redesign your team’s internal UX to everyone’s benefit. Learn how one library technology services department became more transparent, efficient, and enjoyable when project management processes, tools, and techniques were prioritized. Discover low-barrier solutions to take back to your team, including project communication strategies, workflow analysis and documentation, and PM capacity-building, to improve UX from the inside out.

Speakers
avatar for Melissa Johnson

Melissa Johnson

Web Services Librarian, Arizona State University
Talk to me about library web services at large institutions, rollerblading, vegetarian food, digital project management, first-time supervising advice, internal UX, and your favorite band.


Monday March 4, 2019 10:40am - 11:20am CST
Room 101
 
Tuesday, March 5
 

11:50am CST

D19-02: Using Instructional Design to Harness Internal Stakeholder Input for a Library Website Redesign Project
Generating buy-in and integrating feedback from library colleagues is challenging in a major library website redesign project. Is it possible to facilitate largescale data-driven discussions with actionable outcomes? How do you keep internal stakeholders involved without derailing the project? This presentation will demonstrate how in-person and online feedback mechanisms rooted in instructional design are being used at the University of Tennessee at Chattanooga Library to foster meaningful library staff input while maintaining project momentum.

Speakers
BR

Brittany Richardson

Web Services Librarian, University of Tennessee at Chattanooga


Tuesday March 5, 2019 11:50am - 12:10pm CST
Zlotnik 6

2:10pm CST

D20: Fearstorming: Prepare for Feedback & Launch with Confidence
Are you introducing a new digital product or library service? You’re probably planning to collect feedback from day one. But are you really ready to hear what people think? In this session we’ll discuss strategies for responding to feedback and practice a method we’ve created, fearstorming, to prepare your team.

Speakers
avatar for Claire DeMarco

Claire DeMarco

Associate Director for Digital Strategies and Innovation, Harvard University
avatar for Abby Conway

Abby Conway

Content Strategist, Harvard Library


Tuesday March 5, 2019 2:10pm - 5:10pm CST
Zlotnik 5
  1. Tools & Methods
 
Wednesday, March 6
 

10:40am CST

D29: Proto-personas: Connecting our work to users
In 2018, the MIT Libraries developed "proto-personas" to help us understand our users' needs, especially those that are evolving or have been underserved in the past. We will share
  • how we created them with minimal user research,
  • how we are using them to strengthen project proposals, define gaps and priorities, and load-balance and prioritize in the project approval process,
  • what steps we took to mitigate bias,
  • the "universal user needs checklist" we developed.

Speakers
avatar for J. Darcy Duke

J. Darcy Duke

Program Head, User Experience and Web Services, MIT Libraries
avatar for Stephanie Hartman

Stephanie Hartman

Senior UX Designer, MIT Libraries


Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 5