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Registration Desk Open, Zlotnik Ballroom Lobby
SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

All times list are in Central time (local Austin time zone)

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Monday, March 4
 

10:40am CST

D03: Talking Design Thinking and Service Design with Library Administration
User-centered design and service design are more than just buzzwords in the library community. They are becoming common research methodologies for library design teams to take in understanding the user experience. This session will cover how to speak to the benefits of employing a user-centered or service design approach with your library administration and library staff members. The sessions speakers will share perspectives from a small liberal arts college and large state universities.

Speakers
avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona
avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Elizabeth German is the Service Design Librarian at the University Libraries where she works to create high quality research and learning experiences for the Texas A&M community. Her areas of expertise and research include user experience, universal design, learning technologies... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →


Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 5

10:40am CST

D02: Us first: Using project management to drive better internal UX and benefit all
Our internal user experiences should be as equally useful, usable, and desirable as the ones we create for our external stakeholders. How can we make them so? Through the lens of project management, we will explore ways you can help redesign your team’s internal UX to everyone’s benefit. Learn how one library technology services department became more transparent, efficient, and enjoyable when project management processes, tools, and techniques were prioritized. Discover low-barrier solutions to take back to your team, including project communication strategies, workflow analysis and documentation, and PM capacity-building, to improve UX from the inside out.

Speakers
avatar for Melissa Johnson

Melissa Johnson

Web Services Librarian, Arizona State University
Talk to me about library web services at large institutions, rollerblading, vegetarian food, digital project management, first-time supervising advice, internal UX, and your favorite band.


Monday March 4, 2019 10:40am - 11:20am CST
Room 101
 
Tuesday, March 5
 

11:50am CST

D19-02: Using Instructional Design to Harness Internal Stakeholder Input for a Library Website Redesign Project
Generating buy-in and integrating feedback from library colleagues is challenging in a major library website redesign project. Is it possible to facilitate largescale data-driven discussions with actionable outcomes? How do you keep internal stakeholders involved without derailing the project? This presentation will demonstrate how in-person and online feedback mechanisms rooted in instructional design are being used at the University of Tennessee at Chattanooga Library to foster meaningful library staff input while maintaining project momentum.

Speakers
BR

Brittany Richardson

Web Services Librarian, University of Tennessee at Chattanooga


Tuesday March 5, 2019 11:50am - 12:10pm CST
Zlotnik 6

4:00pm CST

D24: Tackling wicked problems: A social policy planning framework for addressing library user experience
This presentation applies the social policy planning framework of wicked problems to user experience problems in libraries. Presenters review the concept of wicked problems and relate how some UX problems meet the criteria for wicked problems by using case studies. The presentation will include suggestions for how to use this framework to evaluate UX problems as either wicked or tame problems and how to determine optimal approaches to resolution.

Speakers
avatar for Joy M Perrin

Joy M Perrin

Associate Librarian, Texas Tech University
Joy M. Perrin is the Digital Resources Librarian at the Texas Tech University Libraries. She holds a Master of Library Science from the University of North Texas. Ms. Perrin has ten years’ experience with digital projects and is the author of the 2015 book Digitizing Flat Media... Read More →
JR

John Ricker

Texas Woman's University
avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University Libraries



Tuesday March 5, 2019 4:00pm - 4:40pm CST
Zlotnik 6
 
Wednesday, March 6
 

10:40am CST

D29: Proto-personas: Connecting our work to users
In 2018, the MIT Libraries developed "proto-personas" to help us understand our users' needs, especially those that are evolving or have been underserved in the past. We will share
  • how we created them with minimal user research,
  • how we are using them to strengthen project proposals, define gaps and priorities, and load-balance and prioritize in the project approval process,
  • what steps we took to mitigate bias,
  • the "universal user needs checklist" we developed.

Speakers
avatar for J. Darcy Duke

J. Darcy Duke

Program Head, User Experience and Web Services, MIT Libraries
avatar for Stephanie Hartman

Stephanie Hartman

Senior UX Designer, MIT Libraries


Wednesday March 6, 2019 10:40am - 11:20am CST
Zlotnik 5