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Wednesday, March 6 • 10:40am - 11:20am
D29: Proto-personas: Connecting our work to users

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In 2018, the MIT Libraries developed "proto-personas" to help us understand our users' needs, especially those that are evolving or have been underserved in the past. We will share
  • how we created them with minimal user research,
  • how we are using them to strengthen project proposals, define gaps and priorities, and load-balance and prioritize in the project approval process,
  • what steps we took to mitigate bias,
  • the "universal user needs checklist" we developed.

avatar for J. Darcy Duke

J. Darcy Duke

Head, UX and Web Services, MIT Libraries
avatar for Stephanie Hartman

Stephanie Hartman

UX Specialist, MIT Libraries

Wednesday March 6, 2019 10:40am - 11:20am
Zlotnik 5

Attendees (34)