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SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

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Tuesday, March 5 • 4:00pm - 4:40pm
D24: Tackling wicked problems: A social policy planning framework for addressing library user experience

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This presentation applies the social policy planning framework of wicked problems to user experience problems in libraries. Presenters review the concept of wicked problems and relate how some UX problems meet the criteria for wicked problems by using case studies. The presentation will include suggestions for how to use this framework to evaluate UX problems as either wicked or tame problems and how to determine optimal approaches to resolution.

Speakers
avatar for Joy M Perrin

Joy M Perrin

Associate Librarian, Texas Tech University
Joy M. Perrin is the Digital Resources Librarian at the Texas Tech University Libraries. She holds a Master of Library Science from the University of North Texas. Ms. Perrin has ten years’ experience with digital projects and is the author of the 2015 book Digitizing Flat Media... Read More →
JR

John Ricker

Texas Woman's University
avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University Libraries



Tuesday March 5, 2019 4:00pm - 4:40pm
Zlotnik 6

Attendees (37)