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Monday, March 4 • 11:30am - 12:10pm
D08: Taking a (Cognitive) Load off: Improving User Experience in LibGuides

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Lengthy descriptions of research databases can cause extraneous cognitive load for students. Furthermore, publisher descriptions of databases often don’t conform to students’ mental models. To address this, one library combined data from best practices and student vocabulary mined from chat reference transcripts to design a new formula for database descriptions in LibGuides. This session will discuss how the formula was developed and tested through a task-based usability study.

avatar for Susan Gardner Archambault

Susan Gardner Archambault

Head of Ref & Instruction, LMU
Susan Gardner Archambault is Head of Reference & Instruction in the William H. Hannon Library at Loyola Marymount University in Los Angeles. Her "Selected Works" page is available at https://works.bepress.com/susan_gardner/.

Jennifer Masunaga

Instruction and Reference Librarian, California State University, Los Angeles

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 6