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Monday, March 4 • 11:30am - 12:10pm
D04: Experiments with incorporating help into the search experience

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How can we better incorporate help and tutorials at the point of need for patrons? Does our design approach change if we view search systems also as learning platforms? We're examining these questions at Boston University Libraries as we begin redesigning our websites. This short talk presents some of our implementations and prototypes, focusing on research methods and analytics used to make decisions on the best solutions. We invite discussion and collaborators into this process.

avatar for Michael Ward

Michael Ward

Director, Library Technology & Discovery Services, Boston University Libraries

Monday March 4, 2019 11:30am - 12:10pm CST
Zlotnik 5