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SUN: 4pm-6pm | MON: 8am-9:30am | TUE: 8am-9:30am

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Monday, March 4 • 10:40am - 11:20am
D03: Talking Design Thinking and Service Design with Library Administration

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User-centered design and service design are more than just buzzwords in the library community. They are becoming common research methodologies for library design teams to take in understanding the user experience. This session will cover how to speak to the benefits of employing a user-centered or service design approach with your library administration and library staff members. The sessions speakers will share perspectives from a small liberal arts college and large state universities.
Speakers
avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona
avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Elizabeth German is the Service Design Librarian at the University Libraries where she works to create high quality research and learning experiences for the Texas A&M community. Her areas of expertise and research include user experience, universal design, learning technologies... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →
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Monday March 4, 2019 10:40am - 11:20am CST
Zlotnik 5
  3. Service & Physical Space Design

Attendees (32)